FAQs

Our store is located at 7712 Hamilton Ave. Cincinnati, Ohio 45231.

We are both! Cincinnati Health Institute is a health, wellness, and chiropractic clinic specializing in functional medicine and chiropractic care while offering high-quality, professional supplements through our online store. We offer physician-formulated vitamins and supplements to nourish your body while being committed to stellar customer service.

Yes, we have two doctors on staff; Dr. Gregory Woeste and Dr. Andrea Violette.

Dr. Woeste has practiced chiropractic medicine since 1989, specializing in orthopedics, nutrition, and alternative healthcare. He believes in approaching health holistically, considering all aspects of a person’s lifestyle when offering treatment. If you would like to read more about Dr. Woeste and his experience, you can visit his clinic page by clicking here.

Dr. Violette specializes in functional medicine, weight loss, sports therapy, and many therapeutic techniques like dry needling, pulse wave therapy, and traction. She works with functional and chiropractic medicine and is one of the state's only certified functional medicine practitioners. If you would like to read more about Dr. Violette and her experience, you can visit her clinic page by clicking here.

For DESKTOP Users:

1) On a desktop, click “Sign In” or the  icon in the top right corner of the page. You can then click register to create your account.

2) Simply follow the prompts to complete setting up your account. Your information is NEVER sold to any third party and is kept completely private.

For MOBILE Users:

On a mobile device, click the  icon in the top right corner of the page. You can then click register to create your account. Simply follow the prompts to complete setting up your account. Your information is NEVER sold to any third party and is kept completely private. You will need a valid email address to create an account. Account holders earn member rewards on each purchase and receive special sale pricing on some products.

Users are welcome to checkout without an account as a guest. However, we suggest creating an account for browsing or shopping on our site. Creating an account will allow you to keep all order history in one place, message us directly from your order, and earn rewards points on most purchases. Creating an account and logging in is the only way to access our entire site. Exclusive brands like Biotics Research, PERQUE, and Ideal Protein require our customers to be registered users to view and purchase their products.

Our rewards program allows you to:

Earn 5 points for each dollar you spend. 

200 points=$1, to spend within 6 months of earning on future purchases.

Brands offered through FullScript will not earn rewards, and other exclusions may apply.

Once logged in, clicking the “Account” tab or  icon will pull up a list of information you can view and edit in your account, including settings, addresses, orders, messages, and more.

Go to Login/Registration and enter your username and password; your username should be the email address you used at sign-up. You must reset your password if this is your first time logging into the new site.

• If you placed your first order over the phone, you may still need to set up a password.

• If you were given a temporary password, use that to log in, then update it to a password of your choice once you gain access to your account.

• If you cannot log in, please press "forgot my password" to reset your account.

• You must either click a link to reset your password or copy and paste the link into your web browser.

• Some email providers or computer settings block clickable links. In that case, you will have to copy and paste the link into your web browser.

We value keeping your personal and payment information secure. Your personal information is stored on our secure server and is not accessible to anyone outside our company and only a select few within our company. We do not sell or otherwise distribute names, email addresses, phone numbers, and other private information. 

Payments are made on our SSL-encrypted website, and our payment portal is one of the most secure processing systems in the world.

Yes. We take the utmost care with the information you provide when placing an order. The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the internet. Once we receive the encrypted data, we use a private, one-of-a-kind key to decode it.

Most of the information you provide during the ordering process (card numbers and other sensitive data) is unavailable to us. Other, less sensitive information is restricted to our staff. We ensure all our employees are up-to-date on our security and privacy policies.

If you have further questions about the security of ordering online from the Cincinnati Health Institute, please feel free to email us at support@cincinnatihealthinstitute.com.

Fullscript is a doctor/patient supplement portal. Due to each manufacturer's requirements and restrictions, we have chosen a few of our brands to be fulfilled through Fullscript. When you come across a product fulfilled by Fullscript, you should notice that the “add to cart” button says Fullscript; simply click the button, and you can follow our doctor’s unique link to our patient/doctor portal. Next, you will be taken to Cincinnati Health Institute’s Fullscript dispensary. Please enter your name, email and create a password if it’s your first time shopping through Fullscript. Fullscript products and brands get an automatic 10% discount at checkout. Coupons and promotions from Cincinnati Health Institute are only valid on our site, not on Fullscript. However, you can take advantage of a standing 10% discount by ordering through our physician’s Fullscript dispensary.

We accept Visa, MasterCard, American Express, Discover, PayPal, Venmo, Google Pay, Cash or Check, and HSA accounts (call or email the office before placing your order if you have questions).

Check or Cash payments: Orders paid by cash or check will not ship until payment is received and checks have cleared. This includes PayPal checks.

HSA accounts: Some HSA accounts will be approved via the online system. Others may not be approved online; if your HSA account payment doesn’t clear at checkout, please call us at 1-513-522-2220, and we will process your payment.

Please be advised that your payment method will be charged at the time you place the order; this includes products that are on pre-order or backorder.

We understand that things happen during ordering, and you may need to change or even cancel your order. Please call or email us to change or cancel your order.

Due to our fast shipping process, sometimes it is impossible to change or cancel an order once it has been placed. If you are too late in requesting a change or cancellation because the items(s) have already shipped, you must return the item to obtain a refund.  You may refuse shipment when your package arrives and avoid shipping costs back to us.