Our store is located at 7712 Hamilton Ave. Cincinnati, OH 45231.

We are both! Cincinnati Health Institute is a health, wellness, and chiropractic clinic specializing in functional medicine and chiropractic care while offering high-quality, professional supplements through our online store. We offer physician-formulated vitamins and supplements to nourish your body while being committed to stellar customer service.

For DESKTOP Users:

• 1) On a desktop, click “Sign In” on the top right corner of the page. You can then click register to create your account.
• 2) Simply follow the prompts to complete setting up your account. Your information is NEVER sold to any third party and is kept completely private.

For MOBILE Users:

• 1) On a mobile device, click the person icon in the top right corner of the page. You can then click register to create your account.
• 2) Simply follow the prompts to complete setting up your account. Your information is NEVER sold to any third party and is kept completely private.

You will need a valid email address to create an account. Account holders earn member rewards on each purchase and receive special sale pricing on some products.

Users are welcome to checkout without an account as a guest. However, we suggest creating an account for browsing or shopping on our site. Creating an account will allow you to keep all order history in one place, message us directly from your order, and earn rewards points on most purchases.

Creating an account and logging in is the only way to access our entire site. Exclusive brands like Biotics Research, PERQUE, Zorex, and more require our customers to be registered users to view and purchase their products.

Go to Login/Registration and enter your username and password; your username should be the email address you used at sign-up. You must reset your password if this is your first time logging into the new site. If you placed your first order over the phone, you may still need to set up a password. If you were given a temporary password, use that to log in, then update it to a password of your choice once you gain access to your account. If you cannot log in, please press "forgot my password" to reset your account. You must either click a link to reset your password or copy and paste the link into your web browser. Some email providers or computer settings block clickable links. In that case, you will have to copy and paste the link into your web browser. Additionally, you can contact our support team for assistance.

We value keeping your personal and payment information secure. Your personal information is stored on our secure server and is not accessible to anyone outside our company and only a select few within our company. We do not sell or otherwise distribute names, email addresses, phone numbers, and other private information. Payments are made on our SSL-encrypted website, and our payment portal is one of the most secure processing systems in the world.

Yes. We take the utmost care with the information you provide when placing an order. The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the internet. Once we receive the encrypted data, we use a private, one-of-a-kind key to decode it. Most of the information you provide during the ordering process (card numbers and other sensitive data) is unavailable to us. Other, less sensitive information is restricted to our staff. We ensure all our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Cincinnati Health Institute, please feel free to email us at support@cincinnatihealthinstitute.com.

We accept Visa, MasterCard, American Express, Discover, PayPal, Venmo, Google Pay, Apple Pay, Cash or Check, and HSA accounts (call or email the office before placing your order if you have questions).

Check or Cash payments: Orders paid by cash or check will not ship until payment is received and checks have cleared. This includes PayPal checks.

HSA accounts: Some HSA accounts will be approved via the online system. Others may not be approved online; if your HSA account payment doesn’t clear at checkout, please call us at 1-513-522-2220, and we will process your payment.

Yes, we do! However, sometimes our payment system doesn't always like these cards. If your HSA account payment doesn’t clear at checkout, please call us at 1-513-522-2220, and we will process your payment.

We typically take 1-3 business days to process and ship orders. Our shipping hours are Monday-Friday. Please note that orders placed after 12pm EST may not be processed until the next day.